IMPORTANT TO NOTE: Shipping information must be updated prior to the seasonal renewal date (March 1st, June 1st, September 1st, December 1st) to avoid receiving the upcoming Seasonal Box to your previous address.
To simply edit or change your shipping information:
- Log in to your account at shop.alltrue.com/app/login
- Visit your SUBSCRIPTIONS page.
- Under your 'Subscription Plans' section locate the subscription you would like to update the send to address.
- Next to the Ships To section, click the edit icon.
- Simply enter your new address information and click the SAVE button — you're all set!
If your Seasonal Box has already shipped to an out-of-date address, we are unfortunately unable to retroactively adjust the shipping address for that specific box and recommend you contact the shipping carrier directly to see if they are able to redirect your package. Of course, you may always send an email to our Community Support Team at firstname.lastname@example.org with any further questions!