If you are currently a Quarterly Member interested in upgrading your subscription to an Annual Membership (to be granted the ability to customize your seasonal boxes and save money!), you can easily do so from your SUBSCRIPTIONS page of your Account.
To upgrade your Quarterly Membership to an Annual Membership:
- Log in to your account at shop.alltrue.com/app/login
- Visit your Subscriptions page.
- Under your 'Subscription Plans' section locate the subscription you would like to upgrade and click the 'Become an Annual Member, Save $20' link, located just below the corresponding subscription.
- Please read through the upgrade details pop-up and click the "YES, UPGRADE ME!" button when ready to confirm the upgrade.
- Once the upgrade has been processed, you will be receive the confirmation 'You've Been Upgraded!'. Please make sure to read through the corresponding details.
- If the customization window is open for the season, you will be able to customize your box from your CUSTOMIZE page in your Account. For detailed instructions please see our FAQ I’m an Annual Member — how do I customize my box?
If you have any questions along the way, please send an email to our Community Support team at email@example.com.
NOTE: We highly recommend upgrading your membership prior to the 1st of each Quarterly renewal month (March for Spring, June for Summer, September for Fall, and December for Winter) to ensure your seasonal box has not shipped with your existing Quarterly Membership. If you are unsure whether your current box has entered the fulfillment process, please send an email to our Community Support Team at firstname.lastname@example.org and we will be more than happy to look into this for you.