All Alltrue purchases, including subscription box, market, and store purchases, are nonrefundable and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund.
If you have received a damaged product, or if you are missing a product, please email our Community Support Team at firstname.lastname@example.org within two (2) weeks of delivery, and we will assist you with getting the item replaced. In order to help us expedite replacement of any damaged product, please include a photo of the damages when reaching out to our Community Support Team.
If your delivery is missing, we ask to be notified via email within two (2) weeks of receiving your tracking information. If Alltrue is not notified within that time frame, we can no longer be held accountable for the missing items and may not be able to offer a replacement or refund.
We deeply regret any time a community member’s experience is impacted as a result of a damaged or incomplete shipment. Unfortunately, it has come to our attention that some individual subscribers have disingenuously engaged in the reselling of goods misrepresented as damaged or missing. Such behavior impacts our ability to provide the best possible customer support and to deliver high quality products into the hands of members at the lowest possible price. To protect the interests of our community members, we reserve the right to terminate a customer’s subscription(s) in the event of a fraudulent claim.