All Alltrue purchases are final and nonrefundable. That said, Quarterly and Annual Members can cancel their subscription(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee.
By canceling your subscription with Alltrue, you are simply preventing it from renewing on its next renewal date — this process does not automatically issue a refund and you will still receive any seasonal boxes remaining under your subscription term (whether you are a Quarterly or Annual Member) prior to its next renewal date. A cancellation part-way through an Annual Member’s subscription does not trigger a refund for the remaining boxes left in their annual term prior to renewal. For example, if your subscription began (or will begin) with the Summer '21 Box, you must cancel your subscription prior to June 1, 2021 to prevent the subscription from renewing for the following year. In this example, an Annual Member who cancels their subscription prior to June 1, 2021, will still receive the Summer ‘20, Fall ‘20, Winter ‘21, and Spring ‘21 Boxes that they have prepaid for — but will not be further charged.
If you are unsure when your next renewal date is, please send an email to firstname.lastname@example.org and we can look into this for you!
Once your subscription has renewed, we may not be able to retroactively terminate and refund the renewal charge. This is because we often immediately begin fulfilling orders following each quarterly renewal date. Once a box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination. If you made a mistake during checkout or have a sudden change of heart, please send an email to email@example.com right away and we’ll absolutely do our best to accommodate a refund, if possible, before your box enters the fulfillment process. Once your order has entered the fulfillment process, it is considered final and nonrefundable.*
*Due to load balancing some subscriptions may be renewed just before or just after the 1st of the seasonal month. If you were charged early and reach out to us by the 1st we will happily issue a refund for your renewal charge.
You can cancel your subscription at any time when logged into your Account by using the unsubscribe option in your Subscriptions section.
NOTE: If you are uninterested in receiving the upcoming seasonal box, you also have the option to pause your subscription (skip one box). You can learn more about pausing by visiting this FAQ: How do I pause my subscription?
For further questions regarding pausing or cancelling your subscription please email our Community Support team at firstname.lastname@example.org.