To view the shipping timeline for current seasonal boxes please see the Current and Past Boxes section of our support center found HERE. For regular updates on current shipping timelines throughout each season please visit the home page of your account. Under 'Warehouse Updates' to the right of the screen, you will be able to view the most recent shipping status of the corresponding subscription for that season.
As soon as your box has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date.
COVID 19 Update: The health of our employees and members is always our top priority. We've worked with our longtime fulfillment partner to implement further safety measures consistent with CDC guidelines. For further details about the measures in place please see our support article How is COVID-19 affecting CAUSEBOX?
SHIPPING TO EXISTING MEMBERS & NEW MEMBERS THAT PRE-ORDERED:
When you join as a member of Alltrue during pre-order, the upcoming seasonal box will be reserved for you and typically ships during the first 1-2 months of each season (March/April, June/July, September/October, and December/January).
SHIPPING TO NEW MEMBERS IN-SEASON:
When you join as a member of Alltrue during the season the box currently for sale will be reserved for you and typically ships within 2-4 weeks, but can vary. Please be sure to check the current timeline during checkout and/or in the Current and Past Boxes section of our support center for the corresponding box on sale.
To avoid any delay please ensure your Shipping and Billing Information are up-to-date prior to the 1st of the month of each season (March, June, September, and December). You an visit our FAQs to learn more about how to update your Shipping Information and/or Billing information.
If your box has already shipped to an out-of-date address, we are unfortunately unable to retroactively adjust the shipping address for that specific box and recommend you contact the shipping carrier directly to see if they are able to redirect your package. Of course, you may always send an email to our Community Support Team at email@example.com with any further questions!
For information on shipping times for Add-On Market purchases, please view our related FAQ When will my Market purchases ship?